Privacy Policy

Last updated: June 2025

1. Who We Are

Fetch Beauty ("we", "us", "our") operates the website fetchbeauty.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

Information you provide directly

• Name and email address (when placing an order or subscribing to our newsletter)
• Shipping address and phone number (for order fulfillment)
• Payment information — processed securely by Stripe; we never store card details

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To process and fulfill your orders and send order confirmations
• To send shipping updates and tracking information
• To respond to customer service inquiries
• To send promotional emails (only if you have opted in — you can unsubscribe at any time)
• To improve our website and product offerings
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Stripe — to process payments securely
• Shipping carriers — to deliver your order (name and address only)
• Email service providers — to send order confirmations and newsletters
• Analytics providers — to understand how our website is used (anonymized data only)
• Law enforcement — where required by law or to protect our rights

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by law. Order records are retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

6. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email support@fetchbeauty.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified provider. Our website uses HTTPS encryption for all data in transit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, email support@fetchbeauty.com.