Everything you need to know about how we ship your order.
Last updated: June 2025
We offer free standard shipping on every order to the United States with no minimum order value required. Free shipping is automatically applied at checkout.
All orders are processed within 1–2 business days of payment confirmation. After dispatch, estimated delivery times are as follows:
These are estimates only and not guarantees. Delivery times may be affected by customs processing, public holidays, or carrier delays outside of our control.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery on the carrier's website. If you have not received a tracking email within 3 business days of your order confirmation, please contact us at support@fetchbeauty.com.
Expedited shipping options may be available at checkout for an additional fee. If displayed at checkout, expedited services typically deliver within 5–8 business days to US addresses.
For international orders, your shipment may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the sole responsibility of the customer. Fetch Beauty has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing an order.
If your tracking shows no movement for more than 10 business days, or if your package has not arrived within 25 business days of the shipping confirmation, please contact us. We will investigate with the carrier and, where appropriate, arrange a replacement shipment or issue a refund in accordance with our Refund Policy.
Please ensure your shipping address is correct at the time of ordering. We are unable to redirect packages once they have been dispatched. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment at your cost, or issue a refund minus the original shipping cost.
For any shipping-related questions, email us at support@fetchbeauty.com or visit our Contact page.
*Results may vary by individual. These statements have not been evaluated by the Food and Drug Administration. Our devices are not intended to diagnose, treat, cure, or prevent any disease. Customer testimonials reflect individual experiences and are not a guarantee of results. Always consult a qualified healthcare professional before starting any new wellness or beauty regimen. Estimated delivery times are 7–15 business days and may vary based on location and customs processing.