Our 90-day satisfaction guarantee — the best in the industry.
Last updated: June 2025
We stand behind every product we sell. If for any reason you are not satisfied with your purchase, contact us within 90 days of the date of purchase and we will issue a full refund — no questions asked.
This guarantee covers all products sold on fetchbeauty.com and applies regardless of the reason for dissatisfaction.
To initiate a return or refund:
For returns within the 90-day guarantee period, we will provide a prepaid return shipping label for US customers. International customers are responsible for return shipping costs.
If your item arrives damaged or defective, email us at support@fetchbeauty.com with your order number and a photo of the issue within 7 days of delivery. We will arrange a replacement or full refund immediately — you do not need to return the item.
If you received the wrong item, contact us immediately. We will ship the correct item at no additional cost and arrange collection of the incorrect item.
We do not process direct exchanges. If you would like a different product, simply return your original order for a full refund and place a new order for the item you want.
The following are not covered by our refund policy:
Questions? Email support@fetchbeauty.com or visit our Contact page. We aim to respond within a few hours.
*Results may vary by individual. These statements have not been evaluated by the Food and Drug Administration. Our devices are not intended to diagnose, treat, cure, or prevent any disease. Customer testimonials reflect individual experiences and are not a guarantee of results. Always consult a qualified healthcare professional before starting any new wellness or beauty regimen. Estimated delivery times are 7–15 business days and may vary based on location and customs processing.